In accordance with the provisions of Article 10 of Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce (hereinafter, “LSSI”), we inform the users that the website https://expassist.net (hereinafter, the “Website”) is managed by the company ExpAssist, S.L., with NIF no. B70673215, registered in the Commercial Register of Barcelona, on sheet 211 of volume 49125, page B-608676, and with registered address at Passeig de Gràcia 95, 5º 1º, 08008 Barcelona.
The following Legal Terms and Conditions establish the conditions applicable to the products and services offered by ExpAssist, S.L. and third-party collaborators through the Website. The processing of the personal data of the user in their use of the Website is regulated in the following Privacy Policy.
The use of the Website implies the acceptance by the user of these Legal Terms and Conditions and the Privacy Policy, for which we recommend the user to read them carefully. Likewise, the use of the Website implies that the user complies with the required legal age and is fully capable of acting on their own behalf.
These Legal Terms and Conditions are applicable to all contents and services available on the Website.
The purpose of the Website is to serve as a platform where users can obtain assistance and advice from our experts of ExpAssist, S.L. and third-party collaborators to carry out the legal and administrative procedures described in each of the services offered. The services included for each of these procedures shall be those expressly indicated as included in the information provided on the Website. The provision of the services may include tasks such as the assessment of the user's eligibility, verification of the documents, communication with the user and communication with third parties.
The user understands and accepts that the obligations assumed by ExpAssist, S.L. and third-party collaborators through the Website are limited to the provision of the services indicated as included, not being able to guarantee in any case a specific result. Likewise, ExpAssist, S.L. shall not be liable for any damages arising from the conduct of the user or third parties, whether due to fault, negligence or lack of due diligence, such as the provision of incomplete or untimely information or documentation. ExpAssist, S.L. is also not liable for any damage caused by external factors, such as a change of criteria or requirements by the competent authorities.
The price and availability of any product or service on the Website are subject to variation and change without prior notice by ExpAssist, S.L. The display of images, descriptions or references to products or services on the Website does not imply the obligation of sale or marketing of such products or services by ExpAssist, S.L. ExpAssist, S.L. reserves the right to make changes in said images, descriptions or references and to introduce limitations, conditions or promotional campaigns applicable to the products or services offered.
ExpAssist, S.L. reserves the right to reject any application for the provision of services that it cannot handle or that it considers inappropriate for any reason.
By contracting the services through the Website, the user gives consent for the payment details to be processed in accordance with current legislation and the Privacy Policy.
The contracting of the services offered by ExpAssist, S.L. shall be carried out through the payment, by any of the means expressly accepted, of the fees corresponding to each service together with taxes. The prices shown on the Website do not include applicable VAT. Administrative fees, taxes or third-party fees (e.g. notary, registers...) are not included in the price, unless expressly stated otherwise, and their payment shall correspond to the user. ExpAssist, S.L. is not responsible for the consequences arising from the non-payment of administrative fees, taxes or third-party fees by the user.
If there are special payment terms, whether by means of instalments or regular payments, these terms shall be established when signing the corresponding agreement with the user. In order for the contract to be formalised by payment by the user, the payment details provided must be accurate, truthful and up to date. Unless otherwise agreed, failure by the user to pay the corresponding fee plus applicable taxes, as well as any associated costs, under the agreed terms and deadlines, either in whole or in part, shall result in the termination of the agreement, leaving ExpAssist, S.L. released from its obligation to provide the service.
The costs associated with the receipt of payment by ExpAssist, S.L. shall be borne by the user. The user shall be responsible for paying any fees or commissions applicable to the transaction and which are a consequence of the origin of the transaction or the method of payment used. ExpAssist, S.L. shall not be liable for any currency exchange fees or surcharges and shall not grant any compensation or reimbursement for any fees imposed on the user by the bank or card issuer.
The user undertakes to use the Website, the services and the contents included therein in a diligent, correct and lawful manner, and in accordance with the applicable law, good faith and public order. Consequently, the user shall refrain from using the Website for fraudulent purposes and from any conduct that could damage the image, interests and rights of ExpAssist, S.L. or third parties. Likewise, the user undertakes not to carry out any act with the aim of damaging, rendering useless or overloading the Website, or which prevents, in any way, the normal use and operation of the same.
In case of non-compliance, ExpAssist, S.L. reserves the right to limit, suspend or terminate the user's access to the Website, adopting whichever technical measure necessary for this purpose. Likewise, it may deactivate or delete the usernames and passwords assigned, together with any information and documentation associated with the user.
The user has the right to withdraw at any time from the services contracted with ExpAssist, S.L. To do so, the user must send a written communication to the email [email protected], clearly expressing their willingness to terminate the contract with ExpAssist, S.L. The withdrawal shall take effect immediately.
In case of withdrawal by the user, ExpAssist, S.L. shall accrue the fees corresponding to the work carried out up to the time of withdrawal. If the payment of the services had been made in advance, the amount resulting from subtracting the accrued fees from the amount paid shall be refunded. If payment for the services has been agreed upon completion of the services, the user shall be obliged to pay the fees accrued up to the time of withdrawal.
Users may send their queries, comments, complaints and claims regarding the services offered by ExpAssist, S.L. to the email address [email protected]. ExpAssist, S.L. shall attend to them as soon as possible, responding to the issues raised.
Before initiating any mediation or arbitration procedure, users must contact ExpAssist, S.L., by sending an email to [email protected], in order to attempt to reach an amicable solution between the parties.
In compliance with Directive 2013/11/EU of the European Parliament and of the Council of 21 May 2013 on alternative dispute resolution for consumer disputes and Regulation 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes, we inform the users that they may submit their complaints through the platform made available by the European Commission at the following link: http://ec.europa.eu/consumers/odr/
The relationship between ExpAssist, S.L. and the user shall be governed by the Spanish legislation in force and, waiving any other jurisdiction that may be applicable, disputes shall be submitted to the courts and tribunals of Barcelona.
The use of the Website by the user from a country other than Spain shall be at the user's own responsibility. The user shall be responsible for complying with the regulations of the country from which they access the Website.
ExpAssist, S.L. is not responsible for the content of third-party websites whose links may be mentioned on the Website. Similarly, ExpAssist, S.L. is not responsible for the information contained in these links, the results obtained from them or the consequences of the user's access to them.
ExpAssist is a registered trademark. ExpAssist, S.L. owns all copyrights, intellectual and industrial property rights, and any other rights related to the contents of the Website and the services offered on it, as well as the software necessary for its implementation and related information. The use of the Website by the user in no way implies the cession of any intellectual or industrial property rights over the Website, its contents or the distinctive signs of ExpAssist, S.L., and the reproduction, publication or use of these is not permitted without the prior written consent of ExpAssist, S.L.
Likewise, all elements of the Website, including text, images, logos and colours, as well as its structure, selection and order of content, are the exclusive property of ExpAssist, S.L. and are protected by the intellectual and industrial property laws in force in Spain and in the countries from which the Website is accessed. To this effect, it is expressly forbidden to the user the reproduction, distribution, modification, commercialisation, transmission, transformation or diffusion of the elements of the Website in any way not expressly authorised by ExpAssist, S.L.
ExpAssist, S.L. reserves the right to make changes and updates, at any time and at its sole discretion, to the Website and its contents, including these Legal Terms and Conditions and the Privacy Policy.