Terms & Conditions of ExpAssist

In accordance with the provisions of Article 10 of Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce (hereinafter, “LSSI”), we inform you that the website https://expassist.net (hereinafter, the “Website”) is managed by the company ExpAssist, S.L., with NIF no. B70673215, registered in the Mercantile Register of Barcelona, on sheet 211 of volume 49125, page B-608676, and with registered address at Passeig de Gràcia 95, 5º 1º, 08008 Barcelona.

The following Legal Terms and Conditions establish the conditions applicable to the products and services offered by ExpAssist, S.L. and third-party collaborators through the Website. The treatment of the personal data of the Users in their use of the Website is regulated in the following Privacy Policy.

The use of the Website implies the acceptance by the User of these Legal Terms and Conditions and the Privacy Policy, for which it is recommended the User to read them carefully. Likewise, the use of the Website implies that the User complies with the required legal age and is fully capable of acting on his or her own behalf. ExpAssist, S.L. reserves the right to make changes and updates to the Website and its contents, including these Legal Terms and Conditions and the Privacy Policy.

The User undertakes not to use the Website for fraudulent purposes, as well as not to carry out any conduct that could damage the image, interests and rights of ExpAssist, S.L. or third parties, and undertakes to use the Website, the services and the contents included therein in a diligent, correct and lawful manner. Likewise, the User undertakes not to carry out any act with the aim of damaging, rendering useless or overloading the Website, or which prevents, in any way, the normal use and operation of the same. In case of non-compliance, ExpAssist, S.L. reserves the right to limit, suspend or terminate access to the Website, adopting whichever technical measure necessary for this purpose.


These Legal Terms and Conditions are applicable to all contents and services available on the Website, regardless of whether they were incorporated to the Website after the "Last Updated" date indicated above.

The purpose of the Website is to serve as an Internet portal where Users can obtain assistance and advice from our experts of ExpAssist, S.L. and third-party collaborators to carry out the legal and administrative procedures described in each of the services offered. The services included for each of these procedures shall be those expressly indicated as included in the information provided on the Website. The provision of the services may include tasks such as the assessment of the User's eligibility, verification of the documents, communication with the User and communication with third parties.

The User understands and accepts that the obligations assumed by ExpAssist, S.L. and third-party collaborators through the Website are limited to the provision of the services indicated as included, not being able to guarantee in any case a specific result. Likewise, ExpAssist, S.L. shall not be liable for any damages arising from the conduct of the User or third parties, whether due to fault, negligence or lack of due diligence, such as the provision of incomplete or untimely information or documentation. ExpAssist, S.L. is also not liable for any damage caused by external factors, such as a change of criteria or requirements by the competent authorities.

The price and availability of any product or service on the Website are subject to variation and change without prior notice by ExpAssist, S.L. The display of images, descriptions or references to products or services on the Website does not imply the obligation of sale or marketing of such products or services by ExpAssist, S.L. ExpAssist, S.L. reserves the right to make changes in said images, descriptions or references and to introduce limitations, conditions or promotional campaigns applicable to the products or services offered.

ExpAssist, S.L. reserves the right to reject any application for the provision of services that it cannot handle or that it considers inappropriate for any reason.

Terms of payment

By contracting the services through the Website, the User gives consent for the payment details to be processed in accordance with current legislation and the Privacy Policy.

The contracting of the services offered by ExpAssist, S.L. shall be carried out through the payment, by any of the means expressly accepted, of the fees corresponding to each service together with taxes. The prices shown on the website do not include applicable VAT. Administrative fees, taxes or third-party fees (e.g. notary, registers...) are not included in the price, unless expressly stated otherwise, and their payment shall correspond to the User. ExpAssist, S.L. is not responsible for the consequences arising from the non-payment of administrative fees, taxes or third-party fees by the User.

If there are special payment terms, whether by means of installments or regular payments, these terms shall be established when signing the corresponding agreement with the User. In order for the contract to be formalized by payment by the User, the payment details provided must be accurate, truthful and up to date. Unless otherwise agreed, failure by the User to pay the corresponding fee plus applicable taxes, as well as any associated costs, under the agreed terms and deadlines, either in whole or in part, shall result in the termination of the agreement, leaving ExpAssist, S.L. released from its obligation to provide the service.

The costs associated with the receipt of payment by ExpAssist, S.L. shall be borne by the User. The user shall be responsible for paying any fees or commissions applicable to the transaction and which are a consequence of the origin of the transaction, or the method of payment used. ExpAssist, S.L. shall not be liable for any currency exchange fees or surcharges and shall not grant any compensation or reimbursement for any fees imposed on the User by the bank or card issuer.

All refunds and changes in the services offered on the Website shall be made in accordance with the return and exchange policies of ExpAssist, S.L.

General conditions of use

ExpAssist, S.L. reserves the right to make changes and / or improvements at any time to the information contained on the Website or to the configuration of the Website at any time and without prior notice, that will be subject to the conditions established in these Legal Terms and Conditions.

In particular, it reserves the right to unilaterally modify, without prior notice, the presentation, configuration and content of the Website, and of the Services provided, as well as its operating rules and these Legal Terms and Conditions, acting always in accordance with the implementing legislation, and provided there is sufficient cause for it.

In the event of modifications, they would be communicated through the Website itself or according to the means deemed most effective for the general knowledge of Users and will be made for the improvement and updating of the operation.

Any modifications will take effect immediately at the time of their publication on the website.

The User agrees to correctly use the Website in accordance with the law and the present legal notice, morality and public order. The User will respond to ExpAssist, S.L., or to third parties for any damages that could be caused as a result of the breach of said obligation.

Access, navigation and use of the Website is the responsibility of the User, and he/she promises to use the contents diligently, correctly and lawfully, as well as to faithfully respect any additional instruction provided by ExpAssist, S.L. or authorized personnel of ExpAssist, S.L. regarding the use of the Website and its contents. The individual User endeavors to abstain from but not limited to the following:

Users and, in general, any person who accesses the Website through any channel, should refrain from obtaining, or trying to obtain any kind of material accessible through the Website itself, or the services provided by the Website, using means or procedures other than those made available for that purpose.

Responsibilities and Obligations

ExpAssist, S.L. guarantees to apply appropriate security measures, adapted to the current regulations, designed to protect the confidentiality, security, integrity and truthfulness of the information offered on this Website and will not assume any responsibility for any damages, harm or tangible or intangible loss arising from fraudulent use of the contents of the Website, or from your own use or access to the Website, including any connections that may be made through the Website or the misuse of passwords or identifiers to access the contents of the latter.

Upon termination of the legal relationship established with the User, ExpAssist, S.L. is fully committed to preventing access to any data and information in its possession. The preservation of any data or information that is accessed by virtue of the services provided on the Website after the termination of such services is expressly prohibited, irrespective of the duty of conservation required by the applicable legal provisions.

ExpAssist, S.L. guarantees to do maintenance of all the necessary operating conditions, updates, improvements, availability and security of the Website, as well as the necessary conditions to solve any type of incident or consultation derived from the Services, and those that could be required to guarantee the integrity of the authentication and identification mechanisms required.

The Website and the services rendered through it, must be used exclusively as a tool of storage, consultation and management of the services provided, with ExpAssist, S.L. resulting exempt from any responsibility relating to misuse of the platform or for purposes other than those stated.

ExpAssist, S.L. will not be responsible for the veracity or legality of any documents stored by Users, nor for its use through the Website. ExpAssist, S.L. does not guarantee the quality or appropriateness of the uploaded, consulted or stored files that will in any case be the responsibility of the User, and shall not be liable for direct, indirect, consequential or incidental damages arising from non-attributable uses.

ExpAssist, S.L. is not liable for damages of any nature that may arise from availability and technical faults of the Website. In particular, ExpAssist, S.L. is not responsible, nor does it guarantee that access to the Website will be uninterrupted or error-free. In no case will ExpAssist, S.L. be liable for losses, damages or harm of any kind arising from access to and use of the Website, including, but not limited to, those caused to computer systems or those caused by the introduction of a virus.

In this sense, ExpAssist, S.L. shall not be responsible in any case for

a) the interruption of its commercial activity b) delays or interruptions in access to the Website. c) failure to deliver, erroneous delivery, corruption, destruction, or other modification of data. d) damage caused to the computer equipment of Users or third parties during the provision of the Website service and e) of any other incidents that are beyond the reasonable control of ExpAssist, S.L. ExpAssist, S.L. will not be liable for damages or losses caused by decisions made based on the information disseminated by this medium nor for any possible inaccuracies, omissions or errors contained therein.

ExpAssist, S.L. is not liable for damages and losses of any nature that could be derived from unauthorized third-party knowledge of User’s data and their use of the Website.

Customer Support Service

ExpAssist, S.L. has a Customer Support Service in order to guarantee Services of the Website and to address the resolution of possible incidents that could arise, who can be contacted through the email [email protected].

ExpAssist, S.L. is not responsible in any way for the contents of the websites whose links may be mentioned on the Website. Similarly, ExpAssist, S.L. cannot be held responsible for the results obtained through these links or the consequences derived from Users accessing them. In the event that a User may have suspicions about a possible breach of the confidentiality conditions established on the Website, the User is required to contact ExpAssist, S.L. as soon as possible to minimize possible negative effects that may result from such a situation. ExpAssist, S.L. shall not be liable for any loss or damage that may arise if said suspicions are not communicated in the manner indicated.

Industrial and Intellectual Property

Acceptance of these Legal Terms and Conditions by the User implies a license to use the tools of the Website, which will have a non-transferable or exclusive character, and will enable use and access of the services provided by ExpAssist, S.L. anywhere in the world.

Likewise, the whole Website, i.e. the elements that it contains (texts, images, trademarks, logos, audio files, software files, color combinations, etc.), as well as the structure, selection and order of its Contents are protected by the rules of Intellectual and Industrial Property in force in Spain and in the countries in which it is used, and cannot be exploited, reproduced, distributed, modified, publicly traded, transferred, transformed or disseminated in any other form not expressly authorized.

Access to the Website does not grant Users any right or ownership whatsoever over the intellectual and / or industrial property rights of the content that it contains.

The texts and graphic elements (design, logos, source code and the like) as well as the contents, images, trademarks, logos, etc. which appear on these pages, their presentation and assembly, are the exclusive property of ExpAssist, S.L., which retains all industrial and intellectual property rights over them, including software. Access to this material does not imply in any way the granting of a license for its reproduction and / or distribution, which in no case are permitted without the prior consent of ExpAssist, S.L., even if the origin of the same is detailed. URL reserves the right to exercise any judicial action that may correspond to it in accordance with the regulations of application against Users that violate or infringe the intellectual and industrial property rights derived from the Website in any way.

Ownership of information

The User is the sole owner of the documents that he/she incorporates, creates, edits, modifies, manages or stores on the Website, therefore access to it by third parties other than the User, will be carried out under supervision and exclusive responsibility of the User. In any case, the User acknowledges the legality of all information used or disclosed in the Website, expressly exempting ExpAssist, S.L., or its service providers, or business partners from any liability arising from the possible unlawfulness of said information, and infringement of the rights of third parties.

The User may at any time download the documents from the Website in accordance with its functionality and will have a right of reversion by means of which he can request the cancellation of the service and the download, for 7 days, of all the documents hosted to date on the Website, guaranteeing the elimination of all information once the service has been reversed.


In order to obtain statistics regarding the number of visitors to the Website, ExpAssist, S.L. will use non-identifiable information related to them. The use of the Website may generate ‘cookies’, understood as fragments of information stored on the hard disk of the User’s computer, which can be used to improve the operation of the Website in successive visits and offer a better service to the User. The User has the possibility to reject the use of cookies on their computer, by configuring the settings on their browser.

Jurisdiction and Applicable Legislation

The present Legal Terms and Conditions will be governed, interpreted and executed in accordance with Spanish regulations, renouncing the User’s own jurisdiction and submit themselves to the jurisdiction and venue of the Courts of Barcelona, Spain, notwithstanding any lawful provision to the contrary.

By using the services from different locations, Users assume such use under their responsibility and at their own risk. Users must comply with the regulations established in the places where they are located and from where they access the services as applicable.

Terms of Validity

These Legal Terms and Conditions will apply as long as ExpAssist, S.L. does not determine its termination. ExpAssist, S.L. may, at its discretion, terminate the access or use of the Website in accordance with the applicable regulations, including the situation in which Users may have violated or acted inconsistently with these Legal Terms and Conditions. Following termination of the Website, the rights of use of the latter will cease immediately, ExpAssist, S.L. being able to deactivate the assigned usernames and passwords, or to delete them, along with any associated information and / or documentation and according to application regulations. ExpAssist, S.L. and any brands, entities and associated organizations will not assume any more responsibility for the cessation of use of the Website and/or services than the economic ones that may arise from contracting the services, in accordance with the terms of the ExpAssist, S.L. return and cancellation policies.

Dispute Resolution

Before beginning any procedure of intermediation or arbitration, the Users should contact ExpAssist, S.L. by email at [email protected] or by telephone at the number on the contact details in order to try to reach a solution between the parties. Complaints regarding the service will be handled within 14 calendar days of receipt of the notice by email at [email protected]. In the event that the complaint is accepted by ExpAssist, S.L., the User will have the right to use the services in accordance with the agreed terms or will be refunded the price paid for said services.

I have read, understand, and accept the Terms and Conditions. I consent to my personal data being collected and transferred to the relevant authorities and/or agencies for the purpose of processing my application. Privacy Policy